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Handling a Difficult Customer
At first glance, handling a difficult customer may seem like …
What you'll learn
At first glance, handling a difficult customer may seem like a thankless job.
Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to
handling difficult people and situations throughout your daily life.
By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others,
you will be better able to meet the challenges other people pose in both your professional and personal life.
Implementing the guidelines in this workshop is the first step in a process towards forever changing how you interact with others.
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Customer Support
Technology is always changing – and always improving. Once customer …
What you'll learn
Technology is always changing – and always improving.
Once customer support was only offered by calling a 1-800 number and talking to someone on a phone.
But these days, customer support can be carried out in a variety of methods, including text messages and webchats.
Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!
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What you'll learn
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.
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What you'll learn
Phone skills are a highly valuable tool to have in an employee's skill-set,
and Call Center Training will help provide those skills.
This course will help = improve phone skills which will make increase confidence,
improve sales, and help gain new customers while retaining your current cliental.
A more confident employee is also one that is happier,
and happier employees will produce happier customers.
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout the company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
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What you'll learn
The cloud has become a vital component for business as technology becomes embedded in modern life.
Every leader needs to understand the cloud and how it operates,
as well as the potential dangers and pitfalls associated with cloud computing.
Knowledgeable monitoring and maintenance can be the difference between the success and failure of this technology’s use.
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Ten Soft Skills You Need
Having the technical skills and knowledge to successfully execute your …
What you'll learn
Having the technical skills and knowledge to successfully execute your job duties is only one part of being the best you can be in the workplace. In addition to these “hard” skills, we also need “soft” skills. Soft skills are those skills which allow us to effectively work with others. No matter what your position, organization, or industry, you work with people! Taking the time to build effective soft skills can contribute to a more efficient, more harmonious, and more productive workplace, as well as to your own overall job happiness and satisfaction.
With our Ten Soft Skills You Need workshop participants will begin to see how important it is to develop a core set of soft skills.
By managing and looking at the way people interact and seeing things in a new light,
your participants will improve on almost every aspect of their career.
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Project Management 7th Edition
With the increasing demand for efficient project delivery, mastering the …
What you'll learn
With the increasing demand for efficient project delivery,
mastering the art of project management has become a critical skill for both businesses and individuals.
Project management is the practice of
planning, organizing, and managing resources to achieve specific goals and objectives,
while adhering to the predefined project parameters.
It provides control over the project lifecycle,
from its initiation to its completion.
Whether a business is planning a small-scale project or a large-scale initiative,
effective project management is the key to ensuring success.
The Project Management 7th Edition course will cover principles and techniques in accordance with the
Project Management Body of Knowledge (PMBOK) 7th Edition,
which is the globally recognized standard for project management best practices.
Participants will gain an understanding of value delivery,
project management principles,
as well as performance domains that are important for final delivery outcomes.
As the world continues to change with technology evolving and new organizations emerging,
it’s important to reconsider the global perspectives that are found within the PMBOK Guide.
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Personal Branding
In the information age, personal branding is necessary for the …
What you'll learn
In the information age, personal branding is necessary for the success of any company or individual.
Failing to manage personal branding can lead to misinformation about you or your company becoming public.
Taking control of your public image is no longer an option.
Identifying and using the tools that affect personal branding correctly will ensure that the public sees the image you want them to see.
A positive brand is necessary for success.
