Negotiation Skills

Curriculum

10h

Understanding Negotiation 

Understanding negotiation involves recognizing it as a process of communication aimed at reaching an agreement. Key elements include preparation, active listening, identifying interests, and striving for win-win outcomes for all parties.  

Getting Prepared 

Getting prepared for negotiation involves researching the topic, defining objectives, and understanding the other party's needs. Developing strategies, practicing communication skills, and anticipating potential challenges enhance confidence and effectiveness during discussions.

Laying the Groundwork 

Laying the groundwork for negotiation involves establishing a positive atmosphere, building rapport, and clarifying goals. Setting clear expectations, discussing guidelines, and fostering open communication create a foundation for productive and collaborative discussions.

Phase One — Exchanging Information 

Phase One — exchanging information involves sharing perspectives, interests, and priorities openly. Active listening and asking clarifying questions help uncover underlying motivations, fostering understanding and trust as both parties prepare for negotiation.

Phase Two — Bargaining 

Phase Two — bargaining focuses on negotiating terms, making proposals, and discussing concessions. Effective communication, flexibility, and strategic problem-solving are crucial to finding mutually acceptable solutions while maintaining a collaborative and respectful atmosphere.

About Mutual Gain 

Mutual gain refers to achieving outcomes that benefit all parties involved in a negotiation. Fostering collaboration, understanding each party's needs, and exploring creative solutions enhance satisfaction and strengthen relationships for future interactions.

Phase Three — Closing 

Phase Three — closing involves finalizing agreements and ensuring all parties understand the terms. Confirming commitments, addressing any remaining concerns, and expressing appreciation help solidify relationships and set the stage for future collaboration.

Dealing With Difficult Issues 

Dealing with difficult issues in negotiation requires maintaining composure, focusing on facts, and actively listening to concerns. Employing empathy, seeking common ground, and using problem-solving techniques can facilitate constructive dialogue and resolution.

Negotiating Outside the Boardroom 

Negotiating outside the boardroom involves using informal settings to build rapport and trust. Utilizing effective communication, active listening, and adaptability in diverse environments fosters collaboration and can lead to successful agreements in various contexts.

Negotiating on Behalf of Someone Else 

Negotiating on behalf of someone else involves understanding their needs, interests, and goals thoroughly. Effective communication, active listening, and advocating for their best interests while maintaining transparency and trust are crucial for successful outcomes.

Post-Test 

Post-Test