About This Course
Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating easy decision making, facilitation can make any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.
Learning Objectives
Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating easy decision making, facilitation can make any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.
Curriculum
8h
Understanding Facilitation
Understanding facilitation involves mastering techniques to guide discussions, manage group dynamics, and ensure effective communication. This skill helps managers lead meetings, resolve conflicts, and foster collaboration, enhancing overall team productivity.
Process vs. Content
Process vs. content in facilitation refers to balancing the method of discussion (process) with the substance of the topic (content). Effective facilitation requires managing both to ensure productive and focused conversations.
Laying the Groundwork
Laying the groundwork in facilitation involves setting clear objectives, establishing ground rules, and preparing materials. This foundational work ensures productive discussions, effective management of group dynamics, and alignment with meeting goals.
Tuckman and Jensen’s Model of Team Development
Tuckman and Jensen’s model of team development includes stages: Forming, Storming, Norming, Performing, and Adjourning. This framework helps managers understand team dynamics, guide progress, and facilitate effective collaboration throughout each phase.
Building Consensus
Building consensus involves facilitating discussions to align diverse viewpoints, addressing concerns, and finding common ground. This process ensures that all team members agree on decisions and fosters a collaborative, unified approach to problem-solving.
Reaching a Decision Point
Reaching a decision point involves evaluating options, considering input from all stakeholders, and facilitating a structured discussion. Effective facilitation ensures that decisions are made collaboratively, are well-informed, and are supported by the team.
Dealing with Difficult People
Dealing with difficult people involves active listening, remaining calm, and addressing concerns respectfully. Effective facilitation includes managing conflicts, finding common ground, and guiding conversations toward constructive solutions to maintain a positive and productive environment.
Addressing Group Dysfunction
Addressing group dysfunction involves identifying underlying issues, such as poor communication or unresolved conflicts. Effective facilitation includes addressing these problems directly, fostering open dialogue, and implementing strategies to restore productivity and cohesion.
About Intervention
Intervention in facilitation involves stepping in to address issues or conflicts disrupting group progress. It requires tactfully guiding discussions, redirecting focus, and implementing strategies to resolve problems and ensure the group remains productive and collaborative.
Intervention Techniques
Intervention techniques include clarification to understand issues, redirection to keep discussions on track, mediation to resolve conflicts, and summarization to refocus the group. These methods help maintain effective and productive interactions.
Post-Test
Post-Test
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