Civility in the Workplace

Curriculum

8h

Introduction 

Civility in the workplace refers to respectful and considerate behavior among colleagues. It fosters a positive environment, enhances collaboration, boosts morale, and ultimately contributes to improved productivity and employee satisfaction.  

Effective Work Etiquette 

Effective work etiquette encompasses respectful communication, punctuality, professionalism, and consideration for colleagues. Practicing good etiquette fosters a harmonious workplace, enhances collaboration, and promotes a culture of trust and mutual respect.

Costs and Rewards 

Costs and rewards of civility in the workplace include the potential investment in training and time, contrasted with benefits like improved morale, reduced conflicts, higher productivity, and enhanced employee retention and engagement.

Conflict Resolution 

Conflict resolution involves addressing disagreements constructively through open communication, active listening, and negotiation. It fosters understanding, builds stronger relationships, and promotes a collaborative workplace culture that values diverse perspectives.

Getting to the Cause 

Getting to the cause of workplace issues involves identifying underlying problems rather than addressing symptoms. This requires open dialogue, active listening, and thorough analysis to develop effective solutions that promote lasting improvements.

Communication 

Effective communication in the workplace involves clear, concise messaging and active listening. It fosters understanding, minimizes misunderstandings, and builds trust among colleagues, contributing to a collaborative and productive work environment.

Negotiation 

Negotiation in the workplace involves dialogue aimed at reaching mutually beneficial agreements. It requires active listening, understanding interests, and effective communication skills to foster collaboration, resolve conflicts, and achieve positive outcomes.

Identifying Your Need 

Identifying your need involves assessing personal and organizational goals to determine specific requirements. This clarity guides decision-making, resource allocation, and prioritization, ensuring efforts align with overall objectives and enhance effectiveness.

Writing a Civility Policy 

Writing a civility policy involves outlining expectations for respectful behavior, communication standards, and conflict resolution procedures. It establishes a framework for fostering a positive workplace culture and promotes accountability among employees.

Implementing the Policy 

Implementing the civility policy requires effective communication, training, and support from leadership. It involves integrating the policy into organizational practices, encouraging feedback, and monitoring compliance to promote a respectful workplace culture.

Post-Test 

Post-Test