Q: How do I purchase a course?
A: To purchase a course, select the course from the catalog, click on the “Enroll” button, and follow the prompts to complete your payment through our secure payment system.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards and PayPal. Available options will be displayed during the checkout process.
Q: Will I receive a receipt for my purchase?
A: Yes, after completing your purchase, you will receive a confirmation email containing your receipt and course details.
Q: What is your refund policy?
A: Our refund policy allows students to request a full refund within 14 days of enrollment, provided they have not completed more than 25% of the course. Please check our “Refund Policy” page for specific details.
Q: How can I request a refund?
A: To request a refund, please contact our support team through the “Help” section on our website. Include your order number and reason for the refund in your request.
Q: How long does it take to process a refund?
A: Refund processing typically takes 5-10 business days, depending on your payment method. You will receive a confirmation email once the refund is processed.
Q: Can I transfer my course enrollment to someone else?
A: Course transfers are generally not permitted. However, you may contact our support team for assistance with special circumstances.
Q: What happens if a course I enrolled in gets canceled?
A: In the event of a course cancellation, you will be notified, and a full refund will be issued automatically to your original payment method.
Q: Are there any fees associated with refunds?
A: No, we do not charge any fees for processing refunds as long as they comply with our refund policy.
Q: Can I use a discount code for my purchase?
A: Yes, if you have a valid discount code, you can enter it during the checkout process to apply the discount to your purchase.
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