Most popular
Featured
-29%
mLearning Essentials
What you'll learn
The use of technology is on the rise, so it’s no wonder that different methods of learning have emerged over the years. Recently,
mLearning has become a new method for employees to learn and grow at work.
With easy access, portability and a variety of resources available,
mLearning is the user favorite for fast and convenient training and education.
Featured
-43%
Developing a Lunch and Learn
What you'll learn
The working lunch can develop a negative reputation among employees. It often involves being in a room full of other people with low blood sugar, trying to stay awake while someone drones on about policies, procedures, etc. Lunch and learns, however, should be engaging and enjoyable. Hosting a lunch and learn correctly will improve employee satisfaction and the quality of employee training.
Featured
-28%
Call Center Training
What you'll learn
Phone skills are a highly valuable tool to have in an employee's skill-set,
and Call Center Training will help provide those skills.
This course will help = improve phone skills which will make increase confidence,
improve sales, and help gain new customers while retaining your current cliental.
A more confident employee is also one that is happier,
and happier employees will produce happier customers.
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout the company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
Featured
-28%
Customer Service
What you'll learn
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.
Featured
-40%
Customer Support
What you'll learn
Technology is always changing – and always improving.
Once customer support was only offered by calling a 1-800 number and talking to someone on a phone.
But these days, customer support can be carried out in a variety of methods, including text messages and webchats.
Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!
-40%
Handling a Difficult Customer
What you'll learn
At first glance, handling a difficult customer may seem like a thankless job.
Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to
handling difficult people and situations throughout your daily life.
By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others,
you will be better able to meet the challenges other people pose in both your professional and personal life.
Implementing the guidelines in this workshop is the first step in a process towards forever changing how you interact with others.
Featured
-30%
Telephone Etiquette
What you'll learn
In this growing electronic age, we often forget how important it can be to have simple telephone etiquette.
Outside the realm of texting and emails, many people still use the telephone as a primary source of communication.
Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.
Featured
-22%
Contact Center Training
What you'll learn
For many people, the term Contact Center relates to sales calls and telemarketers. However; a contact center can provide assistance in many different ways. A contact center can provide customer support, information technology support, and much more. The key to providing great customer service is in the training. A well-trained contact center can be the difference between gaining more customers and losing the ones you have. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff to effectively assist your customer base is paramount.
Featured
-22%
Measuring Results from Training
What you'll learn
Welcome to the Measuring Results with Training workshop.
Although we all know that training can have many amazing benefits,
sometimes it can be hard to prove those benefits and attach a dollar value to training.
Some topics, like sales training or time management, might have direct, tangible benefits.
Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course,
we will learn about the different ways to evaluate training progress,
and how to use those results to demonstrate the results that training brings.
Featured
-28%
Presentation Skills
What you'll learn
Welcome to the Presentation Skills workshop.
This program can benefit anyone who presents;
a trainer, a meeting facilitator, speaker, or seminar discussion leader.
No matter which role you are assuming,
this workshop will help you become more efficient and proficient with the skills of providing information to others.
Trending
Featured
-28%
Customer Service
What you'll learn
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.
Featured
-40%
Customer Support
What you'll learn
Technology is always changing – and always improving.
Once customer support was only offered by calling a 1-800 number and talking to someone on a phone.
But these days, customer support can be carried out in a variety of methods, including text messages and webchats.
Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!
-40%
Handling a Difficult Customer
What you'll learn
At first glance, handling a difficult customer may seem like a thankless job.
Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to
handling difficult people and situations throughout your daily life.
By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others,
you will be better able to meet the challenges other people pose in both your professional and personal life.
Implementing the guidelines in this workshop is the first step in a process towards forever changing how you interact with others.
Featured
-29%
Sensitivity Training
What you'll learn
Welcome to the Sensitivity Training in the workplace workshop. Sensitivity training is crucial in creating a workplace that is an inclusive and safe place for all to work.
This workshop will introduce you to your company’s responsibility for promoting sensitivity in the workplace,
and will examine the benefits garnered company-wide from this training.
You will also explore the steps that should be taken when non-compliance becomes an issue.
Featured
-28%
Call Center Training
What you'll learn
Phone skills are a highly valuable tool to have in an employee's skill-set,
and Call Center Training will help provide those skills.
This course will help = improve phone skills which will make increase confidence,
improve sales, and help gain new customers while retaining your current cliental.
A more confident employee is also one that is happier,
and happier employees will produce happier customers.
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout the company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
Featured
-36%
Servant Leadership
What you'll learn
Servant leadership may seem like a contradicting term,
but it is becoming a very popular tool in many businesses.
Servant leadership is a philosophy that involves focusing on the success of others (i.e., your employees),
and in turn building better professional relationships that can benefit both manager and employee.
Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and furthering their success at the same time.
Featured
-22%
Measuring Results from Training
What you'll learn
Welcome to the Measuring Results with Training workshop.
Although we all know that training can have many amazing benefits,
sometimes it can be hard to prove those benefits and attach a dollar value to training.
Some topics, like sales training or time management, might have direct, tangible benefits.
Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course,
we will learn about the different ways to evaluate training progress,
and how to use those results to demonstrate the results that training brings.
Featured
-43%
Developing a Lunch and Learn
What you'll learn
The working lunch can develop a negative reputation among employees. It often involves being in a room full of other people with low blood sugar, trying to stay awake while someone drones on about policies, procedures, etc. Lunch and learns, however, should be engaging and enjoyable. Hosting a lunch and learn correctly will improve employee satisfaction and the quality of employee training.
Featured
-28%
Presentation Skills
What you'll learn
Welcome to the Presentation Skills workshop.
This program can benefit anyone who presents;
a trainer, a meeting facilitator, speaker, or seminar discussion leader.
No matter which role you are assuming,
this workshop will help you become more efficient and proficient with the skills of providing information to others.
Featured
-15%
Train-the-Trainer
What you'll learn
Welcome to the Train-the-Trainer course.
Whether you are preparing to be a professional trainer,
or you are someone who does a bit of training as part of your job,
you’ll want to be prepared for the training that you do.
This workshop offers various types of training tools to help create and deliver engaging,
compelling workshops that will encourage trainees to come back for more.
Featured Courses
Featured
-15%
Train-the-Trainer
Welcome to the Train-the-Trainer course. Whether you are preparing to …
Train-the-Trainer
What you'll learn
Welcome to the Train-the-Trainer course.
Whether you are preparing to be a professional trainer,
or you are someone who does a bit of training as part of your job,
you’ll want to be prepared for the training that you do.
This workshop offers various types of training tools to help create and deliver engaging,
compelling workshops that will encourage trainees to come back for more.
Featured
-20%
Trade Show Staff Training
Being a part of a trade show can be a …
Trade Show Staff Training
What you'll learn
Being a part of a trade show can be a wise investment for any company. But preparation is important because it can ‘make or break’ how well you succeed during the show. Employees must realize that they are acting as a representative for the company and should be knowledgeable of its products and services. Preparing your staff for the trade show is a big job, so get started early!
Featured
-36%
Servant Leadership
Servant leadership may seem like a contradicting term, but it …
Servant Leadership
What you'll learn
Servant leadership may seem like a contradicting term,
but it is becoming a very popular tool in many businesses.
Servant leadership is a philosophy that involves focusing on the success of others (i.e., your employees),
and in turn building better professional relationships that can benefit both manager and employee.
Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and furthering their success at the same time.
Featured
-29%
Sensitivity Training
Welcome to the Sensitivity Training in the workplace workshop. Sensitivity …
Sensitivity Training
What you'll learn
Welcome to the Sensitivity Training in the workplace workshop. Sensitivity training is crucial in creating a workplace that is an inclusive and safe place for all to work.
This workshop will introduce you to your company’s responsibility for promoting sensitivity in the workplace,
and will examine the benefits garnered company-wide from this training.
You will also explore the steps that should be taken when non-compliance becomes an issue.
Featured
-28%
Presentation Skills
Welcome to the Presentation Skills workshop. This program can benefit …
Presentation Skills
What you'll learn
Welcome to the Presentation Skills workshop.
This program can benefit anyone who presents;
a trainer, a meeting facilitator, speaker, or seminar discussion leader.
No matter which role you are assuming,
this workshop will help you become more efficient and proficient with the skills of providing information to others.
Featured
-22%
Measuring Results from Training
Welcome to the Measuring Results with Training workshop. Although we …
Measuring Results from Training
What you'll learn
Welcome to the Measuring Results with Training workshop.
Although we all know that training can have many amazing benefits,
sometimes it can be hard to prove those benefits and attach a dollar value to training.
Some topics, like sales training or time management, might have direct, tangible benefits.
Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course,
we will learn about the different ways to evaluate training progress,
and how to use those results to demonstrate the results that training brings.
Featured
-22%
Contact Center Training
For many people, the term Contact Center relates to sales …
Contact Center Training
What you'll learn
For many people, the term Contact Center relates to sales calls and telemarketers. However; a contact center can provide assistance in many different ways. A contact center can provide customer support, information technology support, and much more. The key to providing great customer service is in the training. A well-trained contact center can be the difference between gaining more customers and losing the ones you have. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff to effectively assist your customer base is paramount.
Featured
-30%
Telephone Etiquette
In this growing electronic age, we often forget how important …
Telephone Etiquette
What you'll learn
In this growing electronic age, we often forget how important it can be to have simple telephone etiquette.
Outside the realm of texting and emails, many people still use the telephone as a primary source of communication.
Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.
Featured
-40%
Customer Support
Technology is always changing – and always improving. Once customer …
Customer Support
What you'll learn
Technology is always changing – and always improving.
Once customer support was only offered by calling a 1-800 number and talking to someone on a phone.
But these days, customer support can be carried out in a variety of methods, including text messages and webchats.
Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!
Featured
-28%
Customer Service
Each and every one of us serves customers, whether we …
Customer Service
What you'll learn
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.
Popular Instructors
All Training & Development Courses
-40%
Handling a Difficult Customer
At first glance, handling a difficult customer may seem like …
What you'll learn
At first glance, handling a difficult customer may seem like a thankless job.
Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to
handling difficult people and situations throughout your daily life.
By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others,
you will be better able to meet the challenges other people pose in both your professional and personal life.
Implementing the guidelines in this workshop is the first step in a process towards forever changing how you interact with others.
Featured
-40%
Customer Support
Technology is always changing – and always improving. Once customer …
What you'll learn
Technology is always changing – and always improving.
Once customer support was only offered by calling a 1-800 number and talking to someone on a phone.
But these days, customer support can be carried out in a variety of methods, including text messages and webchats.
Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!
Featured
-28%
What you'll learn
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.
Featured
-28%
What you'll learn
Phone skills are a highly valuable tool to have in an employee's skill-set,
and Call Center Training will help provide those skills.
This course will help = improve phone skills which will make increase confidence,
improve sales, and help gain new customers while retaining your current cliental.
A more confident employee is also one that is happier,
and happier employees will produce happier customers.
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout the company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
Featured
-43%
Developing a Lunch and Learn
The working lunch can develop a negative reputation among employees. …
What you'll learn
The working lunch can develop a negative reputation among employees. It often involves being in a room full of other people with low blood sugar, trying to stay awake while someone drones on about policies, procedures, etc. Lunch and learns, however, should be engaging and enjoyable. Hosting a lunch and learn correctly will improve employee satisfaction and the quality of employee training.
Featured
-29%
What you'll learn
The use of technology is on the rise, so it’s no wonder that different methods of learning have emerged over the years. Recently,
mLearning has become a new method for employees to learn and grow at work.
With easy access, portability and a variety of resources available,
mLearning is the user favorite for fast and convenient training and education.
- 1
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