Most popular
Featured
-43%
Developing a Lunch and Learn
What you'll learn
The working lunch can develop a negative reputation among employees. It often involves being in a room full of other people with low blood sugar, trying to stay awake while someone drones on about policies, procedures, etc. Lunch and learns, however, should be engaging and enjoyable. Hosting a lunch and learn correctly will improve employee satisfaction and the quality of employee training.
Featured
-44%
Business Succession Planning
What you'll learn
The loss of valuable leadership can cripple a company. Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises.
Whether it is preparing someone to take over as the sole proprietor of a small business or a position of leadership in a corporation, business succession planning is essential to the long-term survival of a company. This course will teach you the difference between succession planning and mere replacement planning and how to prepare people to take on the responsibilities of leadership so that the company thrives in the transition.
Featured
-22%
Contract Management
What you'll learn
It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.
Featured
-24%
Crisis Management
What you'll learn
Crisis management is as important to any company as finance management and personnel management. Having a clear and effective program and plan for an event is critical, not only to your survival, but to the profitability and possibly to the survival of the company. Being able to identify risk, assess a situation and respond appropriately are important, and require not only training, but practice.
Featured
-36%
Diversity and Inclusion in the Workplace
What you'll learn
Welcome to the Diversity and Inclusion in the Workplace course.
In this course you will begin to understand the connection between diversity, inclusion and equity,
and how together they form the foundation of any responsible workplace. Differences do not equal a right way or a wrong way;
it is variety that can lead to a common goal.
Featured
-20%
Employee Onboarding
What you'll learn
Employee onboarding is essential to retaining top talent.
An onboarding program does more than help orient new employees.
It shapes how new employees relate to their organization.
Implementing an employee onboarding program will shape the company culture while developing a highly qualified pool of talent.
Featured
-22%
Employee Recruitment
What you'll learn
Your employees are a vital part of the success of your business.
Finding the best employees for each position requires strong recruitment strategies.
Top talent will not always find you. You must seek out people to fill the positions that you have open.
Recruiting the most qualified candidates will ensure that your employees keep your company running smoothly.
-30%
Employee Termination Processes
What you'll learn
Having to fire an employee is never an easy task. Sometimes,
despite attempts of open communication and encouraging performance,
an employee will need to be terminated from the company.
One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts.
Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward.
Featured
-29%
Generation Gaps
What you'll learn
Welcome to the Generation Gaps course.
The workplace can present challenges to management in terms of handling the different generations in the workplace.
As older workers delay retiring and younger workers are entering the workforce,
the work environment has become a patchwork of valuable perspectives and experiences.
While having various generations in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh the potential difficulty. Both the young and older worker offer ideas that can help the organization thrive in the marketplace.
Learning how to deal with the generation gap at work will help you become a better manager or co-worker.
Featured
-32%
Health and Wellness at Work
What you'll learn
Health and wellness are important aspects in anyone’s life.
Having employees who are happy and healthy is important in a company. Employees who are happy are more productive, and stay longer with the company.
Offering a health and wellness program helps you as an employer, while helping your employees.
Trending
Featured
-28%
Customer Service
What you'll learn
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.
Featured
-40%
Customer Support
What you'll learn
Technology is always changing – and always improving.
Once customer support was only offered by calling a 1-800 number and talking to someone on a phone.
But these days, customer support can be carried out in a variety of methods, including text messages and webchats.
Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!
-40%
Handling a Difficult Customer
What you'll learn
At first glance, handling a difficult customer may seem like a thankless job.
Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to
handling difficult people and situations throughout your daily life.
By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others,
you will be better able to meet the challenges other people pose in both your professional and personal life.
Implementing the guidelines in this workshop is the first step in a process towards forever changing how you interact with others.
Featured
-29%
Sensitivity Training
What you'll learn
Welcome to the Sensitivity Training in the workplace workshop. Sensitivity training is crucial in creating a workplace that is an inclusive and safe place for all to work.
This workshop will introduce you to your company’s responsibility for promoting sensitivity in the workplace,
and will examine the benefits garnered company-wide from this training.
You will also explore the steps that should be taken when non-compliance becomes an issue.
Featured
-28%
Call Center Training
What you'll learn
Phone skills are a highly valuable tool to have in an employee's skill-set,
and Call Center Training will help provide those skills.
This course will help = improve phone skills which will make increase confidence,
improve sales, and help gain new customers while retaining your current cliental.
A more confident employee is also one that is happier,
and happier employees will produce happier customers.
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout the company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
Featured
-36%
Servant Leadership
What you'll learn
Servant leadership may seem like a contradicting term,
but it is becoming a very popular tool in many businesses.
Servant leadership is a philosophy that involves focusing on the success of others (i.e., your employees),
and in turn building better professional relationships that can benefit both manager and employee.
Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and furthering their success at the same time.
Featured
-22%
Measuring Results from Training
What you'll learn
Welcome to the Measuring Results with Training workshop.
Although we all know that training can have many amazing benefits,
sometimes it can be hard to prove those benefits and attach a dollar value to training.
Some topics, like sales training or time management, might have direct, tangible benefits.
Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course,
we will learn about the different ways to evaluate training progress,
and how to use those results to demonstrate the results that training brings.
Featured
-43%
Developing a Lunch and Learn
What you'll learn
The working lunch can develop a negative reputation among employees. It often involves being in a room full of other people with low blood sugar, trying to stay awake while someone drones on about policies, procedures, etc. Lunch and learns, however, should be engaging and enjoyable. Hosting a lunch and learn correctly will improve employee satisfaction and the quality of employee training.
Featured
-28%
Presentation Skills
What you'll learn
Welcome to the Presentation Skills workshop.
This program can benefit anyone who presents;
a trainer, a meeting facilitator, speaker, or seminar discussion leader.
No matter which role you are assuming,
this workshop will help you become more efficient and proficient with the skills of providing information to others.
Featured
-15%
Train-the-Trainer
What you'll learn
Welcome to the Train-the-Trainer course.
Whether you are preparing to be a professional trainer,
or you are someone who does a bit of training as part of your job,
you’ll want to be prepared for the training that you do.
This workshop offers various types of training tools to help create and deliver engaging,
compelling workshops that will encourage trainees to come back for more.
Featured Courses
Featured
-15%
Train-the-Trainer
Welcome to the Train-the-Trainer course. Whether you are preparing to …
Train-the-Trainer
What you'll learn
Welcome to the Train-the-Trainer course.
Whether you are preparing to be a professional trainer,
or you are someone who does a bit of training as part of your job,
you’ll want to be prepared for the training that you do.
This workshop offers various types of training tools to help create and deliver engaging,
compelling workshops that will encourage trainees to come back for more.
Featured
-20%
Trade Show Staff Training
Being a part of a trade show can be a …
Trade Show Staff Training
What you'll learn
Being a part of a trade show can be a wise investment for any company. But preparation is important because it can ‘make or break’ how well you succeed during the show. Employees must realize that they are acting as a representative for the company and should be knowledgeable of its products and services. Preparing your staff for the trade show is a big job, so get started early!
Featured
-36%
Servant Leadership
Servant leadership may seem like a contradicting term, but it …
Servant Leadership
What you'll learn
Servant leadership may seem like a contradicting term,
but it is becoming a very popular tool in many businesses.
Servant leadership is a philosophy that involves focusing on the success of others (i.e., your employees),
and in turn building better professional relationships that can benefit both manager and employee.
Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and furthering their success at the same time.
Featured
-29%
Sensitivity Training
Welcome to the Sensitivity Training in the workplace workshop. Sensitivity …
Sensitivity Training
What you'll learn
Welcome to the Sensitivity Training in the workplace workshop. Sensitivity training is crucial in creating a workplace that is an inclusive and safe place for all to work.
This workshop will introduce you to your company’s responsibility for promoting sensitivity in the workplace,
and will examine the benefits garnered company-wide from this training.
You will also explore the steps that should be taken when non-compliance becomes an issue.
Featured
-28%
Presentation Skills
Welcome to the Presentation Skills workshop. This program can benefit …
Presentation Skills
What you'll learn
Welcome to the Presentation Skills workshop.
This program can benefit anyone who presents;
a trainer, a meeting facilitator, speaker, or seminar discussion leader.
No matter which role you are assuming,
this workshop will help you become more efficient and proficient with the skills of providing information to others.
Featured
-22%
Measuring Results from Training
Welcome to the Measuring Results with Training workshop. Although we …
Measuring Results from Training
What you'll learn
Welcome to the Measuring Results with Training workshop.
Although we all know that training can have many amazing benefits,
sometimes it can be hard to prove those benefits and attach a dollar value to training.
Some topics, like sales training or time management, might have direct, tangible benefits.
Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course,
we will learn about the different ways to evaluate training progress,
and how to use those results to demonstrate the results that training brings.
Featured
-22%
Contact Center Training
For many people, the term Contact Center relates to sales …
Contact Center Training
What you'll learn
For many people, the term Contact Center relates to sales calls and telemarketers. However; a contact center can provide assistance in many different ways. A contact center can provide customer support, information technology support, and much more. The key to providing great customer service is in the training. A well-trained contact center can be the difference between gaining more customers and losing the ones you have. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff to effectively assist your customer base is paramount.
Featured
-22%
Workplace Violence
Workplace harassment is illegal and destructive to any organization. It …
Workplace Violence
What you'll learn
Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees.
Featured
-44%
Workplace Harassment
Welcome to the Workplace Harassment course. Workplace harassment can be …
Workplace Harassment
What you'll learn
Workplace harassment can be based on a variety of factors that differ from one person to another,
such as race, sex, and disability.
This course will give you the tools necessary to recognize harassment in the workplace as well as understand your rights and responsibilities under the law.
It will also touch on safety in the workplace, which is, in and of itself, important in any organization.
Three main actions that constitute harassment:
When someone is doing something to you to make you uneasy.
When someone is saying something to you to make you feel uneasy.
When someone knowingly puts your life at risk in some way.
Featured
-33%
Workplace Bullying
Welcome to the Workplace Bullying workshop. Training on preventing bullying …
Workplace Bullying
What you'll learn
Welcome to the Workplace Bullying workshop. Training on preventing bullying in the workplace is crucial in creating a workplace that is inclusive and safe for all to work.
This workshop will introduce you to your company’s responsibility with regard to preventing bullying, as well as the effects of bullying. It talks about what to do if one is being bullied or witnesses another person being bullied. It will also describe the steps that should be taken when it is determined that employees are not in compliance with the business’ policy.
Popular Topics
business
management
health
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Safety Practices
Violence
Workplace Violence
Workplace
skills
Millennial Onboarding
Unconscious Bias
Talent Management
Safety
Office Health
Workplace Bullying
Millennial
Harassment
Workplace Harassment
Human Resource
Hiring
Hiring Strategies
Unconscious
Bias
Trainer
Bullying
Contact Center
Measuring
Presentation Skills
Presentation
Sensitivity Training
Trade Show
Train the Trainer
mLearning
Crisis Management
Developing
Learn
Call Center
Training
Customer Service
Support
Customer
Difficult Customer
Difficult
Telephone
Etiquette
Planning
Contract
Contract Management
Strategies
Crisis
Diversity
Inclusion
Employee
Employee Onboarding
Onboarding
Recruitment
Employee Recruitment
Employee Termination
Termination
Generation Gaps
Gaps
Health and Wellness
Popular Instructors
All Human Resources Courses
Featured
-44%
Workplace Harassment
Welcome to the Workplace Harassment course. Workplace harassment can be …
What you'll learn
Workplace harassment can be based on a variety of factors that differ from one person to another,
such as race, sex, and disability.
This course will give you the tools necessary to recognize harassment in the workplace as well as understand your rights and responsibilities under the law.
It will also touch on safety in the workplace, which is, in and of itself, important in any organization.
Three main actions that constitute harassment:
When someone is doing something to you to make you uneasy.
When someone is saying something to you to make you feel uneasy.
When someone knowingly puts your life at risk in some way.
Featured
-33%
Workplace Bullying
Welcome to the Workplace Bullying workshop. Training on preventing bullying …
What you'll learn
Welcome to the Workplace Bullying workshop. Training on preventing bullying in the workplace is crucial in creating a workplace that is inclusive and safe for all to work.
This workshop will introduce you to your company’s responsibility with regard to preventing bullying, as well as the effects of bullying. It talks about what to do if one is being bullied or witnesses another person being bullied. It will also describe the steps that should be taken when it is determined that employees are not in compliance with the business’ policy.
Featured
-26%
Universal Safety Practices
The importance of safety cannot be overstated. Every organization is …
What you'll learn
The importance of safety cannot be overstated. Every organization is responsible for the safety of its employees while they are working.
In 2015, OSHA estimated safety issues cost companies $1 billion a week.
Understanding universal safety practices and how to implement them will help keep everyone protected,
while ensuring the company’s financial security.
Featured
-43%
Unconscious Bias
Welcome to the Unconscious Bias workshop. Unconscious biases are the …
What you'll learn
Welcome to the Unconscious Bias workshop. Unconscious biases are the biases that everyone has, that live in the dark recesses of the human brain. These biases are grown in each individual and can greatly influence the day to day decision that are made both at home and at work.
This workshop will introduce to you the ideas and techniques for defining different unconscious biases that are very common today. It will also show the effects of these biases on the work culture and the business practices of a company. And finally, the workshop will cover the steps to introducing a successful unconscious bias training in the workplace.
Featured
-34%
What you'll learn
Talent Management is an investment. Every company wants to have the best and brightest employees,
and with Talent Management that can be achieved. The item that usually accounts for the highest cost for a company is its work force.
With a company's workforce being the highest cost to it,
does it not make sense to invest in it?
With Talent Management you are developing a more skilled workforce and attracting a higher caliber of new employees.
We all know that training and retraining costs money and Talent Management can reduce these costs.
Recruiting the correct people, and keeping a talented workforce is a priority in today's business environment.
Having a talented group of employees has always been a key to success; it will translate into cost savings and higher productivity.
Talent Management is the investment that will pay dividends over the course of its use.
Featured
-43%
What you'll learn
Productivity of a company begins with the health of its employees.
While it is not always possible to eliminate sickness,
with the proper tools, reducing the illness and its effects can be within your reach.
This course will explain what it takes to keep yourself and co-workers healthy.
Featured
-36%
What you'll learn
Millennials – those born between 1981 and 1997 – make up about 40% of the workforce in the United States.
These workers bring a unique outlook to their jobs, and may also pose unique challenges.
Taking time to customize the onboarding process for millennial employees helps promote employee retention and
ensures that millennials are properly integrated into the workplace.
Customizing the onboarding process for millennial employees benefits the employee and the workplace.
Featured
-43%
Managing Workplace Harassment
Welcome to the Managing Workplace Harassment course. You may say, …
What you'll learn
Welcome to the Managing Workplace Harassment course.
You may say, “not in my office,” or “not our team,” but workplace harassment is an increasing issue in many organizations today.
It can come in the form of a slap, a phrase, an email, or reassignment of duties.
Harassment is not okay and it is illegal.
Harassment needs to be reported so that the company can handle the issue properly and remediate any future problems.
