About This Course
Welcome to the Sensitivity Training in the workplace workshop. Sensitivity training is crucial in creating a workplace that is an inclusive and safe place for all to work.
This workshop will introduce you to your company’s responsibility for promoting sensitivity in the workplace, and will examine the benefits garnered company-wide from this training. You will also explore the steps that should be taken when non-compliance becomes an issue.Please login.
Learning Objectives
Welcome to the Sensitivity Training in the workplace workshop. Sensitivity training is crucial in creating a workplace that is an inclusive and safe place for all to work.
This workshop will introduce you to your company’s responsibility for promoting sensitivity in the workplace,
and will examine the benefits garnered company-wide from this training.
You will also explore the steps that should be taken when non-compliance becomes an issue.
Curriculum
8h
Introduction to Sensitivity Training
Introduction to sensitivity training focuses on raising awareness about diversity, inclusion, and interpersonal dynamics. It aims to improve communication, foster empathy, and reduce biases to create a respectful and harmonious workplace environment.
Benefits
The benefits of sensitivity training include enhanced employee awareness, improved workplace relationships, reduced conflicts, increased empathy, and a more inclusive culture, ultimately leading to higher morale, productivity, and employee retention.
Stereotypes
Stereotypes refer to oversimplified and generalized beliefs about groups of people, often leading to misunderstandings and biases. Sensitivity training aims to challenge and dismantle these stereotypes, promoting a more inclusive and respectful environment.
Discrimination
Discrimination involves unfair treatment based on characteristics such as race, gender, age, or religion. Sensitivity training addresses discrimination by raising awareness, educating employees about biases, and promoting respectful interactions and inclusive practices.
Sex and Gender Stereotypes
Sex and gender stereotypes are preconceived notions about the roles, behaviors, and attributes of individuals based on their sex or gender. Sensitivity training aims to challenge these stereotypes, fostering equality and respect in the workplace.
Age
Age stereotypes involve generalized beliefs about individuals based on their age, often leading to biases in hiring, promotions, and interactions. Sensitivity training addresses these stereotypes, promoting awareness and encouraging a diverse, age-inclusive workplace.
Disabilities
Disabilities stereotypes refer to misconceptions about individuals with physical or mental impairments, often leading to exclusion or bias. Sensitivity training aims to educate employees, fostering understanding and inclusivity in the workplace for all abilities.
Religion
Religion-related stereotypes involve assumptions or biases based on an individual's religious beliefs or practices. Sensitivity training addresses these issues by promoting understanding, respect for diversity, and creating an inclusive environment that values all faiths.
Handling Complaints (I)
Handling complaints effectively involves actively listening to the issue, empathizing with the complainant, gathering relevant information, and responding promptly. A structured approach ensures resolution and demonstrates commitment to customer satisfaction and improvement.
Handling Complaints (II)
Handling complaints (II) includes following up with the complainant to ensure satisfaction, documenting the complaint for future reference, analyzing trends to identify underlying issues, and implementing changes to prevent recurrence and enhance service quality.
Post Test
Post Test
Your Instructors
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-15%
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-20%
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Servant Leadership
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