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What you'll learn
Welcome to the Generation Gaps course.
The workplace can present challenges to management in terms of handling the different generations in the workplace.
As older workers delay retiring and younger workers are entering the workforce,
the work environment has become a patchwork of valuable perspectives and experiences.
While having various generations in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh the potential difficulty. Both the young and older worker offer ideas that can help the organization thrive in the marketplace.
Learning how to deal with the generation gap at work will help you become a better manager or co-worker.
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What you'll learn
Having to fire an employee is never an easy task. Sometimes,
despite attempts of open communication and encouraging performance,
an employee will need to be terminated from the company.
One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts.
Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward.
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Employee Onboarding
Employee onboarding is essential to retaining top talent. An onboarding …
What you'll learn
Employee onboarding is essential to retaining top talent.
An onboarding program does more than help orient new employees.
It shapes how new employees relate to their organization.
Implementing an employee onboarding program will shape the company culture while developing a highly qualified pool of talent.
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Diversity and Inclusion in the Workplace
Welcome to the Diversity and Inclusion in the Workplace course. …
What you'll learn
Welcome to the Diversity and Inclusion in the Workplace course.
In this course you will begin to understand the connection between diversity, inclusion and equity,
and how together they form the foundation of any responsible workplace. Differences do not equal a right way or a wrong way;
it is variety that can lead to a common goal.
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Business Succession Planning
The loss of valuable leadership can cripple a company. Business …
What you'll learn
The loss of valuable leadership can cripple a company. Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises.
Whether it is preparing someone to take over as the sole proprietor of a small business or a position of leadership in a corporation, business succession planning is essential to the long-term survival of a company. This course will teach you the difference between succession planning and mere replacement planning and how to prepare people to take on the responsibilities of leadership so that the company thrives in the transition.
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Managing Personal Finances
For many people, finances are an unsolvable Rubik’s cube filled …
What you'll learn
For many people, finances are an unsolvable Rubik's cube filled with anxiety. There are millions of Americans who live with the shackles of debt each day. We don’t teach children when they are young, the value of a good credit score. Many people have a hard time formatting and sticking to a budget. You can easily solve the finance puzzle with a little hard work, self-control, and the right tools. Today is a new day; you are taking the first steps to reclaiming your financial freedom.
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Telephone Etiquette
In this growing electronic age, we often forget how important …
What you'll learn
In this growing electronic age, we often forget how important it can be to have simple telephone etiquette.
Outside the realm of texting and emails, many people still use the telephone as a primary source of communication.
Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.
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What you'll learn
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.
