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Measuring Results from Training
Welcome to the Measuring Results with Training workshop. Although we …
What you'll learn
Welcome to the Measuring Results with Training workshop.
Although we all know that training can have many amazing benefits,
sometimes it can be hard to prove those benefits and attach a dollar value to training.
Some topics, like sales training or time management, might have direct, tangible benefits.
Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course,
we will learn about the different ways to evaluate training progress,
and how to use those results to demonstrate the results that training brings.
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What you'll learn
For many people, the term Contact Center relates to sales calls and telemarketers. However; a contact center can provide assistance in many different ways. A contact center can provide customer support, information technology support, and much more. The key to providing great customer service is in the training. A well-trained contact center can be the difference between gaining more customers and losing the ones you have. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff to effectively assist your customer base is paramount.
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Workplace Violence
Workplace harassment is illegal and destructive to any organization. It …
What you'll learn
Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees.
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Workplace Harassment
Welcome to the Workplace Harassment course. Workplace harassment can be …
What you'll learn
Workplace harassment can be based on a variety of factors that differ from one person to another,
such as race, sex, and disability.
This course will give you the tools necessary to recognize harassment in the workplace as well as understand your rights and responsibilities under the law.
It will also touch on safety in the workplace, which is, in and of itself, important in any organization.
Three main actions that constitute harassment:
When someone is doing something to you to make you uneasy.
When someone is saying something to you to make you feel uneasy.
When someone knowingly puts your life at risk in some way.
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Workplace Bullying
Welcome to the Workplace Bullying workshop. Training on preventing bullying …
What you'll learn
Welcome to the Workplace Bullying workshop. Training on preventing bullying in the workplace is crucial in creating a workplace that is inclusive and safe for all to work.
This workshop will introduce you to your company’s responsibility with regard to preventing bullying, as well as the effects of bullying. It talks about what to do if one is being bullied or witnesses another person being bullied. It will also describe the steps that should be taken when it is determined that employees are not in compliance with the business’ policy.
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Universal Safety Practices
The importance of safety cannot be overstated. Every organization is …
What you'll learn
The importance of safety cannot be overstated. Every organization is responsible for the safety of its employees while they are working.
In 2015, OSHA estimated safety issues cost companies $1 billion a week.
Understanding universal safety practices and how to implement them will help keep everyone protected,
while ensuring the company’s financial security.
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What you'll learn
Talent Management is an investment. Every company wants to have the best and brightest employees,
and with Talent Management that can be achieved. The item that usually accounts for the highest cost for a company is its work force.
With a company's workforce being the highest cost to it,
does it not make sense to invest in it?
With Talent Management you are developing a more skilled workforce and attracting a higher caliber of new employees.
We all know that training and retraining costs money and Talent Management can reduce these costs.
Recruiting the correct people, and keeping a talented workforce is a priority in today's business environment.
Having a talented group of employees has always been a key to success; it will translate into cost savings and higher productivity.
Talent Management is the investment that will pay dividends over the course of its use.
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What you'll learn
Productivity of a company begins with the health of its employees.
While it is not always possible to eliminate sickness,
with the proper tools, reducing the illness and its effects can be within your reach.
This course will explain what it takes to keep yourself and co-workers healthy.
