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Customer Support
Technology is always changing – and always improving. Once customer …
What you'll learn
Technology is always changing – and always improving.
Once customer support was only offered by calling a 1-800 number and talking to someone on a phone.
But these days, customer support can be carried out in a variety of methods, including text messages and webchats.
Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!
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What you'll learn
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.
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What you'll learn
Phone skills are a highly valuable tool to have in an employee's skill-set,
and Call Center Training will help provide those skills.
This course will help = improve phone skills which will make increase confidence,
improve sales, and help gain new customers while retaining your current cliental.
A more confident employee is also one that is happier,
and happier employees will produce happier customers.
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout the company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
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What you'll learn
The cloud has become a vital component for business as technology becomes embedded in modern life.
Every leader needs to understand the cloud and how it operates,
as well as the potential dangers and pitfalls associated with cloud computing.
Knowledgeable monitoring and maintenance can be the difference between the success and failure of this technology’s use.
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What you'll learn
Working in a home office requires a unique set of skills.
Teleworkers or virtual employees have additional challenges created by not being in a centralized office.
Communication issues alone make it a challenging job,
and recognizing these challenges will help your participants become great teleworkers.
Through Telework And Telecommuting your employees will see a great improvement in their performance and well-being.
Being a teleworker does have the advantages of flexible schedules,
no commute, and saving the company money.
Your participants will establish the additional skills needed to be successful in their work from home environment.
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Personal Branding
In the information age, personal branding is necessary for the …
What you'll learn
In the information age, personal branding is necessary for the success of any company or individual.
Failing to manage personal branding can lead to misinformation about you or your company becoming public.
Taking control of your public image is no longer an option.
Identifying and using the tools that affect personal branding correctly will ensure that the public sees the image you want them to see.
A positive brand is necessary for success.
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Leadership Development for Women
Women’s leadership has consistently proven to be a powerful force …
What you'll learn
Women’s leadership has consistently proven to be a powerful force for positive change in the world,
with female leaders sharing unique skills,
strengths, and perspectives that are essential for creating a more equitable society.
Despite the advancements of female leadership over the years,
women continue to face numerous challenges in leadership positions,
including gender stereotypes, bias, and underrepresentation.
Understanding the importance of women’s leadership is not only a matter of justice and equality,
but also a critical step towards creating a better, more inclusive world for everyone.
Today, women are stepping up and making their voices heard,
while breaking down barriers and shattering glass ceilings along the way.
The Leadership Development for Women course will provide participants with the tools to navigate challenges, gain confidence to lead, and motivate future generations. Additionally, participants will gain knowledge on the value of networking and mentoring for inspiring others to recognize their full potential as leaders. By empowering women leaders, we are not only creating a more equitable society, but we are also uncovering capabilities that will help to fuel business growth and innovation.
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Interpersonal Skills
We’ve all met that dynamic, charismatic person that just has …
What you'll learn
We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered.
Participants will identify ways of creating a powerful introduction, remembering names,
and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills course will help participants work towards being that unforgettable person by providing communication skills,
negotiation techniques, tips on making an impact, and advice on networking and starting conversations.
They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
