About This Course
We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.Please login.
Learning Objectives
We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered.
Participants will identify ways of creating a powerful introduction, remembering names,
and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills course will help participants work towards being that unforgettable person by providing communication skills,
negotiation techniques, tips on making an impact, and advice on networking and starting conversations.
They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
Curriculum
8h
Verbal Communication Skills
Verbal communication skills involve effectively conveying ideas and information through spoken language. Key elements include clarity, tone, active listening, and adaptability, fostering understanding and building strong relationships in personal and professional settings.
Non-Verbal Communication Skills
Non-verbal communication skills encompass body language, facial expressions, gestures, and eye contact. These cues enhance verbal messages, convey emotions, and foster connections, playing a crucial role in effective interpersonal interactions.
Making Small Talk and Moving Beyond
Making small talk involves initiating light, casual conversations to break the ice. Moving beyond requires deepening the dialogue with open-ended questions, sharing personal insights, and actively listening to build meaningful connections.
Moving the Conversation Along
Moving the conversation along involves transitioning smoothly between topics, using active listening to identify cues, asking engaging follow-up questions, and maintaining a positive flow to keep the dialogue dynamic and engaging.
Remembering Names
Remembering names is essential for building rapport and demonstrating respect. Techniques include repeating names during introductions, associating names with visual cues, and practicing active engagement, which enhances connection and shows genuine interest.
Influencing Skills
Influencing skills involve the ability to persuade and motivate others through effective communication, empathy, and credibility. Building trust, understanding different perspectives, and articulating clear benefits are key to successfully influencing decisions and behaviors.
Bringing People to Your Side
Bringing people to your side requires building rapport, understanding their needs, and presenting compelling arguments that resonate with their values. Active listening, empathy, and collaboration foster trust and encourage alignment toward common goals.
Sharing Your Opinion
Sharing your opinion involves expressing thoughts clearly and respectfully while backing them with reasons or evidence. It’s essential to encourage dialogue, invite differing perspectives, and remain open-minded to foster constructive discussions.
Negotiation Basics
Negotiation basics include preparing thoroughly, understanding both parties' interests, communicating clearly, and finding common ground. Active listening, flexibility, and a collaborative approach help achieve mutually beneficial outcomes and maintain positive relationships.
Making an Impact
Making an impact involves effectively communicating ideas, demonstrating authenticity, and inspiring others through action. Building strong relationships, actively listening, and contributing positively to discussions can influence change and foster lasting connections.
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