About This Course
Crisis management is as important to any company as finance management and personnel management. Having a clear and effective program and plan for an event is critical, not only to your survival, but to the profitability and possibly to the survival of the company. Being able to identify risk, assess a situation and respond appropriately are important, and require not only training, but practice.Please login.
Learning Objectives
Crisis management is as important to any company as finance management and personnel management. Having a clear and effective program and plan for an event is critical, not only to your survival, but to the profitability and possibly to the survival of the company. Being able to identify risk, assess a situation and respond appropriately are important, and require not only training, but practice.
Curriculum
9h
Crisis
A crisis is an unexpected event or situation that poses significant threats to an organization’s operations, reputation, or stakeholders, requiring immediate action, effective communication, and strategic decision-making to mitigate impacts.
Workplace Violence
Workplace violence refers to any act of aggression, harassment, or intimidation occurring within a work environment, impacting employee safety, morale, and productivity, necessitating prevention strategies, training, and effective response plans.
Myths
Myths about crisis management include beliefs that crises can be completely avoided, that communication can wait until details are known, or that only upper management needs to be involved in response efforts.
Escalation
Escalation in crisis management involves the process of increasing the response to a crisis as its severity grows, requiring timely communication, mobilization of resources, and involvement of higher authorities to effectively manage the situation.
Concerning Behaviours
Concerning behaviors in crisis management include signs of aggression, threats, emotional instability, or withdrawal among employees, requiring immediate attention, assessment, and intervention to prevent escalation and ensure a safe workplace environment.
Domestic Violence Indicators
Domestic violence indicators include frequent unexplained injuries, changes in behavior, withdrawal from social activities, signs of fear or anxiety, controlling or jealous partners, and missed work due to personal issues, necessitating support and intervention.
Triggers of Workplace Violence
Triggers of workplace violence include high-stress environments, interpersonal conflicts, inadequate conflict resolution policies, job insecurity, substance abuse, lack of support systems, and a culture that tolerates aggressive behavior, necessitating proactive prevention measures.
Conflict Dangers
Conflict dangers in the workplace include escalation to violence, decreased morale, reduced productivity, impaired communication, increased absenteeism, strained relationships, and potential legal liabilities, highlighting the need for effective conflict resolution strategies.
Response
Response in crisis management involves implementing immediate actions to address the situation, communicating effectively with stakeholders, coordinating resources, ensuring safety, and following established protocols to mitigate impacts and restore normal operations.
Strategies
Response in crisis management involves implementing immediate actions to address the situation, communicating effectively with stakeholders, coordinating resources, ensuring safety, and following established protocols to mitigate impacts and restore normal operations.
Post Test
Post Test
Your Instructors
$145.00$190.00
-22%
Change Management
$175.00$225.00
-33%
Attention Management
$150.00$225.00
-30%
Anger Management
$175.00$250.00
