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What you'll learn
Wherever two or more people come together, there is the possibility of conflict.
This course will give participants a six-step process that they can use to modify and resolve conflicts of any size.
Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
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Risk Assessment and Management
Risk assessment and management is essential for the success of …
What you'll learn
Risk assessment and management is essential for the success of any business.
However, many companies do not always take the necessary precautions, which leads to disaster.
Successfully managing risks will prevent mistakes, which leads to a safer work environment, happier employees, and increased productivity.
Following a few basic steps will place your organization on the path to success.
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What you'll learn
Change is a constant in our lives.
All around us, technologies, processes, people, ideas, and methods often change,
affecting the way we perform daily tasks and live our lives.
This workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted.
This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.
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Business Ethics
A company’s ethics will determine its reputation. Good business ethics …
What you'll learn
A company’s ethics will determine its reputation.
Good business ethics are essential for the long-term success of an organization.
Implementing an ethical program will foster a successful company culture and increase profitability.
Developing a business ethics program takes time and effort, but doing so will do more than improve business, it will change lives.
A company's ethics will have an influence on all levels of business.
It will influence all who interact with the company, including customers, employees, suppliers, competitors, etc.
All of these groups will have an effect on the way a company's ethics are developed.
Understanding and maintaining ethics is a very important part of doing business today.
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What you'll learn
Social media is an ever-evolving field.
The power of social media is its ability to allow for interaction and the sharing of information with anyone.
Social media platforms host online communities where businesses are able to reach their customers in a more personalized way,
while forming new connections through the enhancement of your brand.
Since social media is so enmeshed in the way that we communicate,
it is only evident that companies have little choice but to engage social media as part of their marketing strategy.
Social media marketing can provide successful benefits to businesses of any size.
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Media And Public Relations
Welcome to the Media and Public Relations workshop. In this …
What you'll learn
Welcome to the Media and Public Relations workshop.
In this workshop, you will gain knowledge needed to manage effectively,
your image and value, by forming solid networks through strategic communication planning.
Effective networking is essential for day-to-day business or for those times when you are actively pursuing job opportunities.
Networking and public relations is the most successful method of communicating your value to those around you.
Furthermore, good networking skills enable you to tap into those relationships you already have and increase the scope of your network.
This workshop is designed to give you practical teaching and hands-on tools that will have you networking once you complete this course.
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What you'll learn
Thanks to the rise of technology and social media,
the world of marketing and advertising has become bigger than ever.
Marketing has gone beyond the classic printed ads, billboards or even television commercials.
Unfortunately, this can cause any company to become confused or even intimidated about getting their product or service out into the market.
But if we can learn the right strategies with the right tools, we can break into the marketing world without fear or hesitation.
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Handling a Difficult Customer
At first glance, handling a difficult customer may seem like …
What you'll learn
At first glance, handling a difficult customer may seem like a thankless job.
Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to
handling difficult people and situations throughout your daily life.
By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others,
you will be better able to meet the challenges other people pose in both your professional and personal life.
Implementing the guidelines in this workshop is the first step in a process towards forever changing how you interact with others.
