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Managing Personal Finances
For many people, finances are an unsolvable Rubik’s cube filled …
What you'll learn
For many people, finances are an unsolvable Rubik's cube filled with anxiety. There are millions of Americans who live with the shackles of debt each day. We don’t teach children when they are young, the value of a good credit score. Many people have a hard time formatting and sticking to a budget. You can easily solve the finance puzzle with a little hard work, self-control, and the right tools. Today is a new day; you are taking the first steps to reclaiming your financial freedom.
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Budgets and Financial Reports
Welcome to the Budgets and Financial Reports workshop. Everyday businesses …
What you'll learn
Welcome to the Budgets and Financial Reports workshop. Everyday businesses deal with budgets and financial reports in some form or fashion. At minimum, business managers review budget numbers and run financial reports for decision-making and reporting to shareholders and Federal regulators once a month. Many companies devote the last few months of the calendar year to creating budgets for the next calendar year. In addition, organizations create and disseminate year-end financial reports to investors.
The goal of this workshop is to give the participant a basic understanding of budgets and financial reports so they can hold relevant discussions and render decisions based on financial data. This course will define key terms like ROI, EBIT, GAAP, and extrapolation. Furthermore, this one-day course will discuss commonly used financial terms, financial statements, budgets, forecasting, purchasing decisions, and laws that regulate the handling of financial information.
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Basic Bookkeeping
Numbers! Numbers! Numbers! Wherever you go, you are bound to …
What you'll learn
Numbers! Numbers! Numbers! Wherever you go,
you are bound to see them. On addresses, license plates, phones, prices, and of course, money!
Numbers connect us all to each other in many more ways than we might imagine.
Essentially, our world revolves around numbers. Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia.
For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie.
Welcome to Basic Bookkeeping!
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Telephone Etiquette
In this growing electronic age, we often forget how important …
What you'll learn
In this growing electronic age, we often forget how important it can be to have simple telephone etiquette.
Outside the realm of texting and emails, many people still use the telephone as a primary source of communication.
Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.
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Handling a Difficult Customer
At first glance, handling a difficult customer may seem like …
What you'll learn
At first glance, handling a difficult customer may seem like a thankless job.
Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to
handling difficult people and situations throughout your daily life.
By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others,
you will be better able to meet the challenges other people pose in both your professional and personal life.
Implementing the guidelines in this workshop is the first step in a process towards forever changing how you interact with others.
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Customer Support
Technology is always changing – and always improving. Once customer …
What you'll learn
Technology is always changing – and always improving.
Once customer support was only offered by calling a 1-800 number and talking to someone on a phone.
But these days, customer support can be carried out in a variety of methods, including text messages and webchats.
Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!
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What you'll learn
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.
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What you'll learn
Phone skills are a highly valuable tool to have in an employee's skill-set,
and Call Center Training will help provide those skills.
This course will help = improve phone skills which will make increase confidence,
improve sales, and help gain new customers while retaining your current cliental.
A more confident employee is also one that is happier,
and happier employees will produce happier customers.
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout the company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
