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Telephone Etiquette
In this growing electronic age, we often forget how important …
What you'll learn
In this growing electronic age, we often forget how important it can be to have simple telephone etiquette.
Outside the realm of texting and emails, many people still use the telephone as a primary source of communication.
Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.
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Handling a Difficult Customer
At first glance, handling a difficult customer may seem like …
What you'll learn
At first glance, handling a difficult customer may seem like a thankless job.
Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to
handling difficult people and situations throughout your daily life.
By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others,
you will be better able to meet the challenges other people pose in both your professional and personal life.
Implementing the guidelines in this workshop is the first step in a process towards forever changing how you interact with others.
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Customer Support
Technology is always changing – and always improving. Once customer …
What you'll learn
Technology is always changing – and always improving.
Once customer support was only offered by calling a 1-800 number and talking to someone on a phone.
But these days, customer support can be carried out in a variety of methods, including text messages and webchats.
Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!
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What you'll learn
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.
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What you'll learn
Phone skills are a highly valuable tool to have in an employee's skill-set,
and Call Center Training will help provide those skills.
This course will help = improve phone skills which will make increase confidence,
improve sales, and help gain new customers while retaining your current cliental.
A more confident employee is also one that is happier,
and happier employees will produce happier customers.
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout the company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
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Supply Chain Management
Supply Chain Management improves the coordination and relationship between Suppliers, …
What you'll learn
Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today's global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly.
With Supply Chain Management your company and employees will be on target to lower costs, improving efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how Supply Chain Management can improve and help almost any type of business.
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Social Media in the Workplace
Social media is a dynamic field with massive popularity worldwide. …
What you'll learn
Social media is a dynamic field with massive popularity worldwide. There is no denying that social media has shifted our communication practices, as well as traditional business. The power of social media comes from the ability to communicate to others and discover endless amounts of information instantaneously. Social media is commonly found within a workplace, whether it is for personal use or a company’s account. It is important for companies to examine how social media may be affecting them, and how they can implement ways to move forward with technology, without letting it interfere with productivity.
With our Social Media in the Workplace workshop, participants will gain knowledge and skills to use social media effectively and securely. Your success with social media is based on the content you share; having a good policy and guidelines can help you to achieve success with social media in the workplace.
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Organizational Skills
Good organizational skills can prove beneficial in any area of …
What you'll learn
Good organizational skills can prove beneficial in any area of your life. Organization can increase a person’s general productivity, project management, and can even affect their memory and retention skills. These skills are not acquired overnight – it will take a lot of practice and patience. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized.
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