Featured
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What you'll learn
Being a part of a trade show can be a wise investment for any company. But preparation is important because it can ‘make or break’ how well you succeed during the show. Employees must realize that they are acting as a representative for the company and should be knowledgeable of its products and services. Preparing your staff for the trade show is a big job, so get started early!
Featured
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Sensitivity Training
Welcome to the Sensitivity Training in the workplace workshop. Sensitivity …
What you'll learn
Welcome to the Sensitivity Training in the workplace workshop. Sensitivity training is crucial in creating a workplace that is an inclusive and safe place for all to work.
This workshop will introduce you to your company’s responsibility for promoting sensitivity in the workplace,
and will examine the benefits garnered company-wide from this training.
You will also explore the steps that should be taken when non-compliance becomes an issue.
Featured
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Measuring Results from Training
Welcome to the Measuring Results with Training workshop. Although we …
What you'll learn
Welcome to the Measuring Results with Training workshop.
Although we all know that training can have many amazing benefits,
sometimes it can be hard to prove those benefits and attach a dollar value to training.
Some topics, like sales training or time management, might have direct, tangible benefits.
Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course,
we will learn about the different ways to evaluate training progress,
and how to use those results to demonstrate the results that training brings.
Featured
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What you'll learn
For many people, the term Contact Center relates to sales calls and telemarketers. However; a contact center can provide assistance in many different ways. A contact center can provide customer support, information technology support, and much more. The key to providing great customer service is in the training. A well-trained contact center can be the difference between gaining more customers and losing the ones you have. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff to effectively assist your customer base is paramount.
Featured
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What you'll learn
Phone skills are a highly valuable tool to have in an employee's skill-set,
and Call Center Training will help provide those skills.
This course will help = improve phone skills which will make increase confidence,
improve sales, and help gain new customers while retaining your current cliental.
A more confident employee is also one that is happier,
and happier employees will produce happier customers.
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout the company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
